Real people, fast replies.
Within 24 hours, every weekday.

If you're stuck during setup, hit a bug, want to request a feature, or need help interpreting a log — write us. The team that built the firmware reads every message.

PRIMARY · ENGLISH

Email

Best for bug reports, feature requests, or technical questions. Include your firmware version (Settings → About) and a screenshot if relevant.

Open email →

Reply within 24 h · Mon–Fri (UTC+8)

CHAT · WECHAT

WeChat / Signal

For quick questions and live troubleshooting. Add the customer-service contact, send a message describing your issue.

See contact options →

Reply 09:00–22:00 (UTC+8) most days

Before you ask — try these first

Most questions are answered in the FAQ. Jump directly to a relevant section:

Setting up & pairing for the first time How calibration works What the screens mean during flight Touch & go not being detected App can't sync logs Firmware update problems All troubleshooting topics Warranty & legal

When emailing about a bug, please include

→ Firmware version (Settings → About — e.g., v1.0.9)
→ Aircraft type and registration (so we can replicate)
→ What you expected to happen vs what actually happened
→ Steps to reproduce, if possible
→ Screenshots or photos of the device screen if relevant
→ Whether BLE was connected at the time